FAQ
Welcome to the FreshAfDrip FAQ page! Got a question? We’ve got the answers. Find everything you need to know about our products, shipping, returns, and more below. If you don’t see your question here, feel free to hit us up!
1. What is FreshAfDrip?
Answer: FreshAfDrip is a clothing brand for the youth, by the youth. We’re all about giving you the swag and style that make you look vibrant and cool, while still keeping you comfortable.
2. What kind of products do we sell?
Answer: We offer a wide range of stylish streetwear, including T-shirts, Polo shirts, Tank tops, 3/4 sleeve shirts, Long sleeve shirts, Beanies, Baseball caps, Trucker hats, and Bucket hats. We’ve got you covered, no matter what your vibe is.
3. Do you ship internationally?
Answer: Currently, we only ship within the U.S., but we’re planning to expand internationally in the near future. Stay tuned for more updates!
4. How can I place an order?
Answer: It’s super easy! Just head over to FreshAfDrip.com, browse our collections, choose your favorite items, select your size, and add them to your cart. Once you’re ready, click the checkout button, enter your details, and boom—you’re all set! You’ll receive a confirmation email once your order is placed.
5. What payment methods do we accept?
Answer: We accept Amex, Apple Pay, Mastercard, PayPal, and Visa cards. Pick what’s easiest for you!
6. How to cancel an order after it is placed?
Answer: If you need to cancel your order, please contact us as soon as possible through our website’s chat function or by filling out the form from our Contact page. If your order hasn’t been shipped yet, we’ll do our best to cancel it. Once it’s on its way, though, it can't be cancelled—but don’t worry, you can still initiate a return after receiving it!
7. How to track your order?
Answer: Once your order is shipped, you will receive a shipping confirmation email with a tracking link. Click the link to view the status of your order directly on the carrier’s website.
8. What countries do we ship to?
Answer: We currently ship exclusively to the U.S. but have plans to expand globally in the near future. Stay tuned as we work toward bringing FreshAfDrip to more countries!
9. Can I expedite my shipping?
Answer: At this time, we do not offer expedited shipping. We strive to process and ship all orders as quickly as possible to ensure timely delivery. For more information about our shipping timelines, please visit our Shipping Policy page or contact our support team for assistance.
10. Do you need an account to place an order?
Answer: Nope! You can place an order as a guest, but creating an account lets you track orders, check your order history, manage your addresses, and access exclusive offers more easily.
11. How do I delete my account?
Answer: To delete your account, please contact us by initiating a chat or by filling out the form on our Contact page with your account deletion request. Our team will process the deletion and send you a confirmation email within 24 hours once your account has been deleted.
12. How to subscribe/unsubscribe from our newsletter?
Answer: You can subscribe by clicking the Newsletter sign-up form on our homepage. To unsubscribe, simply click the "Unsubscribe" link at the bottom of any of our emails.
13. What are the benefits of subscribing to our newsletter?
Answer: By subscribing to our newsletter, you get exclusive access to special offers, first dibs on new drops, behind-the-scenes inspiration, and sneak peeks at upcoming collections.
14. Do we offer discounts or promotions?
Answer: Yes! Keep an eye on our site and subscribe to our newsletter to stay updated on exclusive discounts and promotions.
15. Can you use multiple discounts on one order?
Answer: Sorry, only one discount can be applied per order. But don’t worry, we’re always dropping fresh deals!
16. How to contact our customer support?
Answer: You can reach us by initiating a chat through the chat button on our homepage, or by filling out the form from our Contact page.
17. What are customer service hours?
Answer: We typically respond right away if you initiate a chat through our site. If we’re not available, kindly fill out the form from our Contact page and we’ll respond within 24 hours.
18. What is our return policy?
Answer: Check out our detailed return policy by clicking here. We’ve got all the info you need to make your return as smooth as possible.
19. How to return an order?
Answer: Visit our Returns and Refunds page for the full process on how to return an item.
20. When will you receive your refund?
Answer: Refunds are processed once we receive your return. For more details, refer to our Returns and Refunds page.
21. What to do if your order is damaged or incorrect?
Answer: If you receive a damaged or incorrect order, please check our Returns and Refunds page for how to resolve the issue. We’ll make sure to get it sorted for you!
22. Do we offer exchanges?
Answer: Unfortunately, we do not offer exchanges. However, we’re happy to assist with returns if your item meets our return policy requirements. For more details, please visit our Returns and Refunds page or contact our customer support team—we’re here to help!
23. Do we offer eco-friendly clothes?
Answer: Yes! Our eco-friendly collection includes products made with at least 70% organic or recycled materials. We’re committed to helping you look good while doing good for the planet.
24. How does our pricing work?
Answer: At FreshAfDrip, we believe in full transparency about how our prices are determined. Every product is thoughtfully priced to ensure you receive high-quality apparel while maintaining ethical and sustainable practices. Below is a breakdown of the key factors that contribute to our pricing:
Production Costs: Each piece is crafted using premium materials, ensuring durability, comfort, and style. Production costs include fabric, printing, and packaging to meet the highest standards.
Labor Costs: We partner with trusted suppliers and production teams who are fairly compensated for their expertise and efforts. Supporting ethical labor practices is a core value of our brand.
Customization: Many of our products are made-to-order, offering unique designs and customization options that allow us to cater to your individual preferences. This process adds value while reducing waste.
Taxes and Fees: Applicable taxes and fees vary by region and are factored into the final pricing to ensure compliance with regulations.
Shipping Fees: Shipping costs include packaging, carrier fees, and logistics to ensure your order arrives on time and in perfect condition. These are transparently listed at checkout.
25. What are our sustainability efforts?
Answer: Sustainability is super important to us at FreshAfDrip. We’re taking steps to ensure our processes and materials are greener while still delivering the quality and style you deserve. Keep an eye out for our eco-friendly products!